Refund Policy
Refund & Return Policy
At Jap Kreations, we understand that sometimes a product may not meet your expectations—and that’s okay. Your satisfaction matters to us, which is why we offer a simple, hassle-free refund process.
30-Day Refund Guarantee
If you’re not completely happy with your purchase, you may request a refund within 30 days of receiving your order. This gives you enough time to try the product and decide if it’s right for you.
Refund Eligibility
To qualify for a refund:
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The item must be returned in original condition and packaging
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It must be unused, undamaged, and free of wear or alterations
Please note: For hygiene reasons and safety standards, certain products—such as personal care items or those with a short shelf life—may not be eligible for a return or refund.
How to Request a Refund
To start the refund process:
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Contact us on japkreations@gmail.com.
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Provide your order number or proof of purchase
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Follow the return instructions provided
Our team will assist you every step of the way.
Refund Processing
Once your return is received and approved, your refund will be processed within 1-2 business days to your original payment method. Please allow extra time for the funds to reflect in your account, depending on your payment provider.
Defective or Damaged Items
If your item arrives damaged or faulty, please contact us immediately. Depending on stock availability, we’ll arrange either:
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A replacement, or
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A full refund
We may request photo evidence or a return of the item for inspection.
Return Shipping Costs
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Shipping and handling charges are non-refundable, unless the return is due to our error.
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If the return is our fault (e.g. wrong or defective item), we’ll cover return shipping and provide a prepaid return label.
Need Help?
If you have any questions or need assistance with your return, our customer support team is here to help. Just reach out, and we’ll ensure your experience with Jap Kreations remains smooth and satisfying.